RETURN, REFUND AND CANCELLATION POLICIES 

At Bake Mall, we strive to provide high-quality baking raw materials, ingredients, tools, and supplies to our customers. Due to the nature of food and baking-related products, we maintain a strict no return, no refund, and no cancellation policy to ensure hygiene, freshness, and product safety standards.

Please read our policy carefully before placing an order.

 

1. TRANSIT DAMAGE POLICY 

• Bake Mall is not responsible for any damage caused during transit or courier handling.
• Customers may contact us before placing the order to choose the transport/courier service of their preference.
• Once the parcel is dispatched, the responsibility of handling lies with the courier/transport service.
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2. PARCEL OPENING VIDEO 

• A full uncut parcel opening video is compulsory for any claims regarding missing, damaged, wrong, or defective items.
• The video must clearly show:
  
  • Sealed package before opening
  • Shipping label
  • Entire unboxing process without cuts or pauses
• Claims without proper opening video proof will not be accepted under any circumstances.
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3. RETURN POLICY 

• We do not accept returns for any baking ingredients, edible items, raw materials, or baking supplies once delivered.
• Products cannot be returned due to change of mind, improper handling, storage issues, or personal preference.
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4. REFUND POLICY 

• All sales are final.
• Refunds will not be provided for:
  
  • Transit damages
  • Delayed delivery by courier
  • Melted/damaged products due to weather conditions
  • Opened or used products
  • Incorrect storage after delivery
  •  

5. CANCELLATION POLICY 

• Orders cannot be cancelled once placed.
• Customers are requested to carefully review their order before making payment.
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6. CUSTOMER SUPPORT 

For any order-related queries, please contact us:

 

Email:
Phone: +91 8110073520 
Website: www.bakemall.com

Thank you for shopping with Bake Mall